BRIDGE HQ LTD · Bridge Storage
Support
Help with Bridge Storage, the Mac app from Bridge Labs.
Contact us
Use the contact page, choose Bridge Labs and mention Bridge Storage. Include the app version, your macOS version, what you expected and what happened. Please do not send private files or complete folder paths.
Common questions
Which Macs does it run on?
Macs with Apple silicon and macOS 14 or later. Ask needs macOS 26 or later.
Why don’t I see Ask?
Ask needs macOS 26 or later. On earlier versions, from macOS 14, everything else in the app works.
What does the app download?
Only Ask’s language model. On macOS 26 or later, macOS downloads it (about 240 MB) from Apple’s servers when the app is installed or updated, or when you first open Ask, and keeps it up to date. macOS also keeps a prepared copy of the model (about 260 MB) in the app’s own cache folder, and may remove it when space is needed.
Can it delete or move my files?
It never deletes or replaces anything. Only Organise moves files, inside the folder you chose, after you see the preview and confirm, and Undo puts them back. Archive Plan is only a plan: it moves and copies nothing.
Does anything about my files leave my Mac?
No. Bridge Storage does not collect or transmit scan data, folder or file names, file contents or anything you type. It has no account, advertising, analytics or tracking, and no network access of its own. macOS downloads Ask’s model from Apple’s servers, and each time the app starts, macOS’s App Store service tells it what your Apple Account owns of Bridge Storage, checking with Apple when needed. Nothing about your folders or your words is sent.
Is it really free, Pro included?
Yes. During launch, Bridge Storage is free with every feature unlocked, including Deep Look, Already Copied?, Archive Plan, Organise and My Choices. There is nothing to buy and no subscription. In a later version, Pro becomes a paid upgrade for new users. If you download Bridge Storage before then, or already have it, you keep these Pro features without paying.